MVZ·HB·2026·ED1
Official Study Material · Written Examination

Movezle Recruitment Handbook 2026

The complete preparation guide for the Movezle Technologies written examination — company knowledge, communication, sales, SaaS, AI, logistics & supply chain, with a full practice question bank.

Written byShreeman Samanta
Founder & Managing Director
Movezle Technologies Pvt. Ltd.
Author credentialsB.Com. · International Market Research Analyst
Information & Technical Analyst
AI Agent & Business Strategy Researcher
EditionFirst Edition · 2026
Exam: 100 Q · 90 min · Pass 70%
No negative marking

Important Notice to Candidates

Purchase of this handbook is entirely optional. No candidate is required to buy this book, or to make any payment of any kind, in order to apply, appear for the written examination, or be selected. A free digital syllabus is available on request from the HR department.

Candidates who choose to purchase the official preparation book will have the full cost of the book reimbursed with the first month's salary upon successful joining and verification of the original purchase invoice, subject to company reimbursement policy.

Upon successful joining, and subject to original bills and company policy, Movezle Technologies Pvt. Ltd. also reimburses examination-related travel, food and accommodation expenses.

Movezle Technologies Pvt. Ltd. is an Equal Opportunity Employer. Selection is based solely on examination performance, skills, attitude and company requirements — never on ability to purchase study material. Minimum age 18; no upper age limit; no degree required; freshers and experienced candidates may apply.

Movezle Technologies never asks candidates for security deposits, registration fees, or payments to individuals. Report any such demand to [official HR email].

Contents

01
Part A · The Company

About Movezle Technologies Pvt. Ltd.

Study time 25 minExam weight ~8 Q

Movezle Technologies Pvt. Ltd. is an Indian technology company building software for the transport, logistics and supply-chain sector. The company was founded by Shreeman Samanta, who serves as Founder & Managing Director. Movezle's core focus is applying modern SaaS (Software-as-a-Service) products and AI-driven tools to make the movement of goods faster, cheaper and more transparent.

[Founder to confirm/insert: year of incorporation, registered office city, CIN, product names, number of employees, key markets served]

What Movezle does

Exam pointers
  • Founder & Managing Director: Shreeman Samanta.
  • Sector: transport, logistics & supply-chain technology (SaaS).
  • Business model: subscription software plus value-added services.
02
Part A · The Company

Vision, Mission & Values

Study time 15 minExam weight ~4 Q

Vision: To become India's most trusted technology partner for the movement of goods — a logistics ecosystem where every shipment is visible, every rupee is accounted for, and every customer is served with honesty. [Founder may replace with official wording]

Mission: To digitise transport and supply-chain operations for businesses of every size using affordable SaaS and AI tools, while creating fair, merit-based careers for people regardless of their degree or background.

Core values

ValueWhat it means in daily work
Integrity firstWe never promise a customer what we cannot deliver, and we never hide a mistake.
Customer obsessionEvery process is judged by one test: did it make the customer's shipment easier?
Merit over backgroundSkill, attitude and results decide growth — not degrees, age or connections.
Speed with safetyMove fast, but never at the cost of data security, legal compliance or road safety.
Learn every dayTechnology changes monthly; every Movezle employee is a permanent student.
03
Part A · The Company

Business Ethics

Study time 20 minExam weight ~4 Q

Business ethics are the moral principles that guide how a company earns money. Ethical companies survive longer because customers, employees and regulators trust them. At Movezle, ethics is a business strategy, not a formality.

Core principles every candidate must know

Exam pointers
  • Ethics protects long-term reputation even when it costs short-term profit.
  • Accepting a personal "gift" from a vendor to influence a decision = kickback = prohibited.
  • A conflict of interest must be disclosed, even if you believe it will not affect your work.
04
Part B · People Skills

Communication Skills

Study time 35 minExam weight ~8 Q

Communication is the transfer of meaning — not just words — from one person to another. In a logistics business, one unclear sentence can send a truck to the wrong city. The exam tests practical workplace communication, basic English usage and professional etiquette.

The communication cycle

Sender → Message → Channel → Receiver → Feedback. Noise (distraction, jargon, bad network, emotion) can distort the message at any stage. Feedback confirms the message was understood; without feedback, communication is incomplete.

The 7 Cs of effective communication

Workplace essentials

Exam pointers
  • Feedback completes the communication cycle.
  • "Concrete" means specific and factual.
  • Active listening = paraphrasing + clarifying questions, not interrupting with solutions.
05
Part B · People Skills

Customer Service

Study time 30 minExam weight ~7 Q

Customer service is every interaction that shapes how a customer feels about Movezle — before, during and after a sale. In logistics, customers are often anxious (their goods and money are on the road), so calm, honest service is a competitive weapon.

Golden rules

  1. Acknowledge fast. Even "We're checking and will revert in 30 minutes" reduces anxiety.
  2. Own the problem. Never say "that's not my department." Transfer warmly with context.
  3. Under-promise, over-deliver. Quote realistic timelines, then beat them.
  4. Empathise before explaining. "I understand this delay affects your production line" comes before the reason.
  5. Close the loop. Confirm the issue is resolved and the customer is satisfied.

Handling an angry customer — the LAST method

Listen fully · Apologise sincerely · Solve the problem · Thank the customer for their patience and feedback.

Key metrics you should recognise

MetricMeaning
FRT — First Response TimeHow quickly the first reply reaches the customer.
CSAT — Customer SatisfactionRating (usually 1–5) given after an interaction.
NPS — Net Promoter ScoreLikelihood (0–10) a customer recommends us; Promoters (9–10) minus Detractors (0–6).
ChurnPercentage of customers who stop using the service in a period.
06
Part B · People Skills

Sales Fundamentals

Study time 35 minExam weight ~8 Q

Selling is helping a customer make a good buying decision. Modern B2B sales — the kind Movezle does — is consultative: understand the customer's business problem first, then show how the product solves it.

The sales funnel

Prospecting → Qualification → Needs discovery → Demo/Proposal → Objection handling → Closing → Follow-up & retention.

Exam pointers
  • Customers buy benefits, not features.
  • BANT = Budget, Authority, Need, Timeline.
  • Follow-up after sale drives renewals — in SaaS, the renewal is the real profit.
07
Part C · Technology

SaaS Software Basics

Study time 30 minExam weight ~7 Q

SaaS (Software-as-a-Service) is software delivered over the internet on a subscription basis instead of being installed and owned. The customer pays monthly or yearly; the provider hosts, secures and updates the software centrally in the cloud.

Why businesses choose SaaS

Cloud service models

ModelYou getExample
IaaSRaw computing infrastructureAWS EC2, Azure VMs
PaaSA platform to build apps onGoogle App Engine, Heroku
SaaSReady-to-use applicationMovezle platform, Gmail, Zoho, Tally on cloud

SaaS business terms every employee must know

08
Part C · Technology

Digital Marketing

Study time 30 minExam weight ~6 Q

Digital marketing is promoting products through online channels — search engines, social media, email, websites and ads. It is measurable: every rupee spent can be tracked to clicks, leads and sales.

Main channels

Metrics

TermMeaning
ImpressionAd or post was displayed once.
CTRClick-Through Rate = clicks ÷ impressions.
ConversionVisitor completed the goal (signup, purchase, demo booking).
CPL / CPACost Per Lead / Cost Per Acquisition.
ROI / ROASReturn on Investment / Return on Ad Spend.
Landing pageFocused page a visitor "lands" on from an ad, built for one action.
Exam pointers
  • SEO traffic is organic (unpaid); SEM is paid.
  • For B2B software sales, LinkedIn is typically the most effective social platform.
  • CTR = clicks ÷ impressions × 100.
09
Part C · Technology

Artificial Intelligence Basics

Study time 30 minExam weight ~6 Q

Artificial Intelligence (AI) is the ability of machines to perform tasks that normally require human intelligence — understanding language, recognising patterns, making predictions and decisions.

Key concepts

AI in logistics — how Movezle-type companies use it

Responsible AI

AI can be wrong ("hallucination"), biased, or misused. Employees must verify AI outputs before sending to customers, never paste confidential data into unauthorised AI tools, and always keep a human responsible for final decisions.

10
Part C · Technology

Cyber Security Awareness

Study time 25 minExam weight ~6 Q

Cyber security protects systems, networks and data from attack. In a SaaS company, customer trust is the product — one breach can destroy years of work. Every employee is part of the defence.

Common threats

Golden security habits

  1. Strong, unique passwords (12+ characters); use a password manager.
  2. Enable 2FA/MFA (two-factor authentication) everywhere.
  3. Never share OTPs or passwords — no genuine bank, company or IT team asks for them.
  4. Check sender address and hover over links before clicking; when in doubt, report, don't click.
  5. Lock your screen; don't use unknown USB drives or public Wi-Fi for company work without VPN.
  6. Report incidents immediately — fast reporting limits damage and is never punished.
Exam pointers
  • Phishing = fraudulent messages stealing credentials.
  • 2FA adds a second proof (OTP/app) beyond the password.
  • OTP sharing is never legitimate.
11
Part D · Industry

Transport & Logistics Industry

Study time 35 minExam weight ~8 Q

Logistics is the planning and execution of moving and storing goods from origin to consumption. India's logistics sector employs over 20 million people and is one of the largest in the world; the government's National Logistics Policy (2022) and PM Gati Shakti programme aim to cut India's logistics cost as a share of GDP.

Modes of transport

ModeBest forTrade-off
RoadDoor-to-door, short/medium distance; ~most of India's freightFlexible but fuel- and traffic-dependent
RailBulk goods over long distance (coal, cement, containers)Cheap per tonne, less flexible
SeaInternational trade, very large volumesCheapest, slowest
AirUrgent, high-value, perishable cargoFastest, costliest

Key terms and documents

12
Part D · Industry

Supply Chain Management

Study time 30 minExam weight ~7 Q

Supply Chain Management (SCM) is the coordination of the entire flow — raw material → manufacturing → warehousing → distribution → customer — including the flows of goods, information and money. Logistics is one part of the wider supply chain.

Core concepts

Measuring performance

Exam pointers
  • Logistics ⊂ Supply Chain (logistics is a subset).
  • FIFO is used for perishable goods.
  • Bullwhip effect = demand distortion amplifying upstream.
13
Part D · Industry

Business Development

Study time 25 minExam weight ~5 Q

Business Development (BD) is creating long-term value through new markets, partnerships and customer relationships. Sales closes today's deal; BD builds the pipeline of tomorrow's deals.

What BD executives do

Frameworks worth knowing

14
Part E · Professional Conduct

Corporate Behaviour

Study time 20 minExam weight ~4 Q

Corporate behaviour is how professionals conduct themselves at work — the habits that make colleagues trust you with bigger responsibilities.

15
Part E · Professional Conduct

Interview Preparation

Study time 30 minExam weight HR round

Candidates who pass the written exam attend an HR discussion. The interview is not a memory test — it checks communication, attitude, honesty and fit with Movezle's values.

The STAR method for answering

For "tell me about a time when…" questions, structure your answer: Situation → Task → Action → Result. Keep it under two minutes; end with what you learned.

Ten questions to prepare

  1. Tell me about yourself. (60–90 seconds: background → skills → why this role.)
  2. Why do you want to join Movezle? (Connect to the company's mission — show you read this handbook.)
  3. What do you know about the logistics industry?
  4. Describe a time you handled a difficult person.
  5. What are your strengths and one genuine weakness you're improving?
  6. Where do you see yourself in three years?
  7. How comfortable are you with targets and pressure?
  8. A customer says our product is too expensive — what do you say?
  9. What would you do if you made a mistake that the customer hasn't noticed? (Correct answer: disclose and fix it.)
  10. Do you have questions for us? (Always ask 1–2 thoughtful questions.)

Practical checklist

16
Part F · Assessment

Mock Test Blueprint

Duration 90 minPattern 100 MCQ

The written examination contains 100 multiple-choice questions in 90 minutes, passing marks 70%, with no negative marking — so attempt every question. Answers are verified by an AI-based evaluation system and reviewed by HR.

SectionChaptersQuestions
Company knowledge & ethics1–3, 18–1916
Communication & English usage412
Customer service & sales5–615
SaaS, digital marketing, AI, cyber security7–1025
Logistics & supply chain11–1215
BD & corporate behaviour13–147
Aptitude & reasoning17 (Aptitude & Reasoning)10

Exam strategy

  1. Three passes: first answer everything you're sure of (~40 min), then the moderate ones (~30 min), then guess the rest (no negative marking!).
  2. Budget ~50 seconds per question; never spend 3 minutes on one question.
  3. Read all four options before answering — "most correct" beats "first plausible."
  4. Practise the 300-question bank in Chapter 17 in timed blocks of 100 questions (90 minutes per block — the same pressure as the real exam).
17
Part F · Assessment

Complete Question Bank — 300 Questions with Answers

Total 300 QTimer target 54 s / Q

All 300 official practice questions are grouped by topic below with the answer key. The written examination paper of 100 questions is drawn from this syllabus, and every attempt uses a fresh selection.

Company & Ethics

1.Who is the Founder & Managing Director of Movezle Technologies Pvt. Ltd.?

a) Shreeman Samanta   b) S. Ramesh   c) A. Banerjee   d) None of these

Answer: a

2.Movezle operates primarily in which sector?

a) FMCG retail   b) Transport & logistics technology (SaaS)   c) Banking   d) Real estate

Answer: b

3.A vendor offers you an expensive watch to favour their quotation. You should:

a) Accept it privately   b) Accept and declare later   c) Politely refuse and report to your manager   d) Ask for cash instead

Answer: c — accepting inducements is a kickback and prohibited.

4.A conflict of interest must be:

a) Hidden if harmless   b) Disclosed to the company   c) Ignored   d) Discussed only with the vendor

Answer: b

5.Which Indian law deals with bribery and corruption?

a) Companies Act 2013   b) Prevention of Corruption Act 1988   c) IT Act 2000   d) Contract Act 1872

Answer: b

6."Merit over background" as a value means selection and growth depend on:

a) Degrees held   b) Age and seniority   c) Skills, attitude and results   d) Personal connections

Answer: c

7.Customer data may be shared outside the company:

a) With friends in the industry   b) Never without authorisation   c) If the customer is inactive   d) On social media for marketing

Answer: b

8.Ethical business practice mainly protects a company's:

a) Office furniture   b) Long-term reputation and trust   c) Short-term discounts   d) Holiday calendar

Answer: b

9.You discover an error in an invoice already sent to a customer. You should:

a) Wait for the customer to notice   b) Correct it silently next month   c) Inform the customer and issue a correction immediately   d) Delete the record

Answer: c

10.Movezle's business model is best described as:

a) One-time software licence sales   b) Subscription-based SaaS with value-added services   c) Vehicle manufacturing   d) Freight forwarding only

Answer: b

11.An employee who reports a genuine violation in good faith (whistleblower) should be:

a) Punished for disloyalty   b) Protected from retaliation   c) Transferred immediately   d) Ignored

Answer: b

12.Transparency in company records means:

a) Hiding small errors   b) Invoices and reports reflect reality   c) Sharing records publicly   d) Deleting old files

Answer: b

13.A senior asks you to promise a customer an impossible delivery date. You should:

a) Promise it to please the senior   b) Politely refuse and propose a realistic commitment   c) Promise it and later blame traffic   d) Ignore the customer

Answer: b

14.Confidential company information after you leave the job:

a) Can be shared freely   b) Remains confidential   c) Belongs to you   d) Can be sold

Answer: b

15.'Equal Opportunity Employer' means selection without discrimination based on:

a) Performance   b) Gender, religion, caste, age or background   c) Examination marks   d) Skills

Answer: b

16.The handbook cost is reimbursed:

a) Before the exam   b) After successful joining with the original invoice   c) Only to toppers   d) Never

Answer: b

17.The main purpose of a code of conduct is to:

a) Decorate the office   b) Set clear standards of behaviour for everyone   c) Increase paperwork   d) Reduce salaries

Answer: b

18.Ethics compared with law:

a) Ethics can demand higher standards than the law   b) Ethics and law are identical   c) Law is always stricter   d) Ethics applies only to managers

Answer: a

19.Using company funds for personal expenses is:

a) Allowed if small   b) Misuse of funds and a disciplinary offence   c) A perk   d) Normal practice

Answer: b

20.Treating drivers and vendors with the same respect as big customers reflects which value?

a) Speed   b) Integrity and respect for everyone in the chain   c) Profit first   d) Secrecy

Answer: b

Communication

21.The communication cycle is completed by:

a) The channel   b) Noise   c) Feedback   d) The message

Answer: c

22.In the 7 Cs, "concrete" means:

a) Formal tone   b) Specific facts and figures   c) Long explanations   d) Technical jargon

Answer: b

23.Active listening is best shown by:

a) Interrupting with solutions   b) Paraphrasing what was said and asking clarifying questions   c) Checking your phone   d) Preparing your reply while they talk

Answer: b

24.Which is an example of non-verbal communication?

a) An email   b) A phone call   c) Body posture and facial expression   d) A WhatsApp text

Answer: c

25.A professional email should ideally have:

a) No subject line   b) A clear subject, short paragraphs, one call-to-action   c) All text in capital letters   d) Ten attachments

Answer: b

26.Choose the correct sentence:

a) He don't have the invoice   b) He doesn't has the invoice   c) He doesn't have the invoice   d) He not have the invoice

Answer: c

27.The consignment ______ dispatched yesterday.

a) is   b) was   c) are   d) were

Answer: b

28.Synonym of "prompt" (as in prompt reply):

a) Delayed   b) Quick   c) Rude   d) Written

Answer: b

29."Noise" in communication refers to:

a) Only loud sounds   b) Anything that distorts the message   c) Feedback   d) The receiver's reply

Answer: b

30.When taking a customer call, you should first:

a) Put them on hold   b) Greet, state your name and company   c) Ask for payment   d) Transfer the call

Answer: b

31.Antonym of 'expand':

a) Enlarge   b) Contract   c) Extend   d) Grow

Answer: b

32.Choose the correct form: 'The goods ___ ready for dispatch.'

a) is   b) are   c) was   d) be

Answer: b

33.'Please find attached' is used when:

a) Ending a phone call   b) Sending a document with an email   c) Greeting a visitor   d) Filing a complaint

Answer: b

34.Using heavy technical jargon with a new customer creates a:

a) Physical barrier   b) Semantic (language) barrier   c) Financial barrier   d) Legal barrier

Answer: b

35.Communication from an employee to their manager is called:

a) Downward   b) Upward   c) Horizontal   d) External

Answer: b

36.The informal, unofficial flow of information in an office is called:

a) Grapevine   b) Pipeline   c) Mainline   d) Hotline

Answer: a

37.Choose the correct phrase:

a) Between you and I   b) Between you and me   c) Between we   d) Among you and I

Answer: b

38.A memo is mainly used for:

a) Advertising   b) Internal communication   c) Court cases   d) Customer billing

Answer: b

39.Keeping someone 'in the loop' means:

a) Confusing them   b) Keeping them informed   c) Excluding them   d) Promoting them

Answer: b

40.Choose the correct spelling:

a) Recieve   b) Receive   c) Receeve   d) Riceive

Answer: b

41.Passive voice of 'The courier delivered the parcel':

a) The parcel was delivered by the courier   b) The parcel delivers the courier   c) The courier was delivered   d) The parcel is delivering

Answer: a

42.'The meeting is ___ Monday.'

a) in   b) on   c) at   d) by

Answer: b

43.'Kindly revert' in Indian business emails is used to mean:

a) Please reply   b) Please resign   c) Please forget it   d) Go back home

Answer: a

44.The right tone when replying to a written complaint is:

a) Sarcastic   b) Calm, professional and solution-focused   c) Defensive   d) Silent

Answer: b

45.An open-ended question:

a) Can be answered yes/no   b) Invites a detailed answer   c) Has one word answers only   d) Is always rude

Answer: b

46.Confident body language includes:

a) Looking at the floor   b) Steady eye contact and upright posture   c) Crossed arms and frowning   d) Checking the phone

Answer: b

47.Choose the correct article: '___ honest employee is an asset.'

a) A   b) An   c) The   d) No article

Answer: b

48.Synonym of 'feasible':

a) Impossible   b) Practical/possible   c) Expensive   d) Illegal

Answer: b

49.'FYI' in an email means:

a) Fix your invoice   b) For your information   c) Follow your instinct   d) File your issue

Answer: b

50.Choose the correct sentence:

a) She has completed the report   b) She have completed the report   c) She completing the report   d) She has complete the report

Answer: a

Customer Service

51.In the LAST method, "A" stands for:

a) Argue   b) Apologise   c) Avoid   d) Answer

Answer: b

52.NPS measures:

a) Delivery speed   b) Likelihood of customers recommending you   c) Number of phone lines   d) Salary levels

Answer: b

53.On a 0–10 NPS scale, promoters score:

a) 0–6   b) 7–8   c) 9–10   d) 5 only

Answer: c

54.A shipment is delayed and the customer is angry. Your first step:

a) Explain it wasn't your fault   b) Listen fully and acknowledge their frustration   c) Offer a discount immediately   d) End the call

Answer: b

55."Churn" means:

a) New customers gained   b) Customers who stop using the service   c) Total revenue   d) Complaint count

Answer: b

56.Under-promise and over-deliver means:

a) Promise less than you can do, then exceed it   b) Promise big to win the deal   c) Never commit timelines   d) Deliver less than promised

Answer: a

57.FRT stands for:

a) Freight Rate Table   b) First Response Time   c) Final Resolution Test   d) Fast Refund Transfer

Answer: b

58.A query belongs to another department. Best practice:

a) Say "not my department"   b) Ignore it   c) Warm-transfer it with full context and confirm it's handled   d) Ask the customer to call again

Answer: c

59.Closing the loop means:

a) Ending the call quickly   b) Confirming the issue is resolved to the customer's satisfaction   c) Closing the ticket without reply   d) Looping in your manager

Answer: b

60.CSAT is usually collected:

a) Before the interaction   b) After an interaction, as a satisfaction rating   c) Only at year end   d) From employees

Answer: b

61.Empathy in customer service means:

a) Agreeing with everything   b) Understanding the customer's feelings and situation   c) Offering discounts   d) Ending calls fast

Answer: b

62.An escalation matrix defines:

a) Salary levels   b) Who handles an issue at each level and when to escalate   c) Office seating   d) Holiday lists

Answer: b

63.TAT stands for:

a) Total Annual Tax   b) Turn Around Time   c) Transport And Trade   d) Ticket Approval Team

Answer: b

64.When a customer is factually wrong, you should:

a) Argue until they accept   b) Politely correct with facts, without making them feel small   c) Hang up   d) Agree falsely

Answer: b

65.A 'ticket' in support systems is:

a) A travel pass   b) A recorded customer issue with a unique ID   c) A fine   d) A discount coupon

Answer: b

66.FCR (First Contact Resolution) means:

a) Solving the issue in the very first interaction   b) First customer of the day   c) Fastest call record   d) Final complaint report

Answer: a

67.If a customer becomes abusive, the professional response is to:

a) Abuse back   b) Stay calm, set a polite boundary, and escalate if it continues   c) Disconnect silently   d) Cry

Answer: b

68.Proactive service means:

a) Waiting for complaints   b) Informing the customer about a delay before they ask   c) Avoiding calls   d) Working overtime

Answer: b

69.On the NPS scale, detractors score:

a) 9-10   b) 7-8   c) 0-6   d) Only 10

Answer: c

70.Retaining an existing customer is generally ______ than acquiring a new one.

a) Costlier   b) Cheaper   c) Impossible   d) Slower

Answer: b

71.The 'service recovery paradox' says a well-handled complaint can:

a) Destroy the relationship   b) Make the customer even more loyal than before   c) Reduce salaries   d) Increase churn

Answer: b

72.You are unsure about the refund policy while on a call. You should:

a) Guess confidently   b) Verify the policy first, then commit   c) Promise a full refund   d) Transfer randomly

Answer: b

73.Personalised service includes:

a) Reading a fixed script only   b) Using the customer's name and their history   c) Ignoring past records   d) Sending mass emails

Answer: b

74.If an SLA has been breached, the first step is to:

a) Hide it   b) Inform the customer, apologise and share a corrective plan   c) Blame the driver   d) Wait a week

Answer: b

75.In a discovery conversation, a good support/sales professional should:

a) Talk more than listen   b) Listen more than talk   c) Only email   d) Avoid questions

Answer: b

Sales

76.BANT stands for:

a) Budget, Authority, Need, Timeline   b) Buyer, Agent, Network, Trade   c) Bill, Account, Number, Total   d) Brand, Ad, News, Target

Answer: a

77."Live GPS tracking" is a ______; "you always know where your goods are" is a ______.

a) benefit / feature   b) feature / benefit   c) USP / objection   d) lead / prospect

Answer: b

78.A qualified lead with need, budget and authority is called a:

a) Suspect   b) Prospect   c) Detractor   d) Vendor

Answer: b

79.Customer says "Your product is too costly." Best first response:

a) Immediately cut the price   b) Understand their concern and demonstrate value/ROI   c) End the meeting   d) Criticise competitors

Answer: b

80.Selling a higher plan to an existing customer is:

a) Cross-selling   b) Upselling   c) Cold calling   d) Prospecting

Answer: b

81.USP means:

a) Universal Sales Price   b) Unique Selling Proposition   c) Unit Shipping Plan   d) User Service Portal

Answer: b

82.In SaaS, long-term profit mostly comes from:

a) The first sale only   b) Renewals and retention   c) Office rent savings   d) One-time setup fees

Answer: b

83.The correct order of the funnel is:

a) Closing → Prospecting → Demo   b) Prospecting → Qualification → Demo → Closing   c) Demo → Prospecting → Qualification   d) Qualification → Closing → Prospecting

Answer: b

84.Consultative selling starts with:

a) The price list   b) Understanding the customer's business problem   c) A discount offer   d) Product jargon

Answer: b

85.Recording every lead interaction belongs in the:

a) ERP   b) CRM   c) POD   d) LR

Answer: b

86.A cold call is:

a) A call in winter   b) Contacting a prospect with no prior interaction   c) Calling an old customer   d) A dropped call

Answer: b

87.In the pipeline, the stage after 'Proposal' is usually:

a) Prospecting   b) Negotiation   c) Onboarding   d) Marketing

Answer: b

88.'Closed-Won' means:

a) The deal was lost   b) The customer signed and the deal is won   c) The office closed   d) The lead vanished

Answer: b

89.Compared to cold leads, referral leads usually convert:

a) At a higher rate   b) At a lower rate   c) Never   d) Only on weekends

Answer: a

90.Discounts should be offered:

a) Immediately to everyone   b) Only after showing value and per company approval policy   c) Secretly   d) Never, even if approved

Answer: b

91.After a product demo, the follow-up should ideally happen:

a) Within 24-48 hours   b) After a month   c) Only if they call   d) Next year

Answer: a

92.A 'gatekeeper' in sales is:

a) A security guard only   b) Someone who controls access to the decision-maker   c) The CEO   d) A software firewall

Answer: b

93.Sales targets are most commonly set:

a) Hourly   b) Monthly or quarterly   c) Once in ten years   d) Never

Answer: b

94.An elevator pitch is:

a) A 30-60 second summary of your offering   b) A lift repair manual   c) A pricing sheet   d) A legal contract

Answer: a

95.Prospect says: 'We already use a competitor.' Best response:

a) Insult the competitor   b) Ask what is working and where the gaps are, then differentiate   c) End the call   d) Offer a bribe

Answer: b

96.A good demo focuses on:

a) Every feature in the product   b) The customer's specific use case and problems   c) The office interiors   d) The founder's biography

Answer: b

97.The purpose of a pilot project is:

a) A low-risk trial before full rollout   b) Free work forever   c) Testing employees   d) Avoiding contracts

Answer: a

98.To win back a churned customer, first:

a) Offer maximum discount blindly   b) Understand why they left   c) Ignore them   d) Threaten them

Answer: b

99.'Quota' in sales means:

a) A tax   b) The sales target assigned to a person or team   c) A discount   d) A holiday

Answer: b

100.During needs discovery, the best tool is:

a) Open-ended questions   b) Yes/no questions only   c) Long monologues   d) Silence

Answer: a

SaaS

101.SaaS stands for:

a) Software as a Service   b) System and a Server   c) Sales as a Strategy   d) Storage as a Solution

Answer: a

102.SaaS is typically paid via:

a) One-time lifetime licence   b) Monthly/annual subscription   c) Barter   d) Per-employee fines

Answer: b

103.Gmail and the Movezle platform are examples of:

a) IaaS   b) PaaS   c) SaaS   d) Hardware

Answer: c

104.MRR means:

a) Maximum Retail Rate   b) Monthly Recurring Revenue   c) Market Research Report   d) Minimum Required Return

Answer: b

105.A healthy SaaS business generally targets LTV of at least:

a) Equal to CAC   b) 3× CAC   c) Half of CAC   d) 100× CAC always

Answer: b

106.An API allows:

a) Two software systems to communicate   b) Printing invoices   c) Faster typing   d) Employee attendance

Answer: a

107.99.9% uptime promised in a contract is part of the:

a) LR   b) SLA   c) POD   d) NDA only

Answer: b

108."Freemium" means:

a) Premium support   b) Free basic plan designed to convert users to paid   c) Free forever for everyone   d) A festival discount

Answer: b

109.The biggest enemy of a subscription business is:

a) Churn   b) Onboarding   c) Uptime   d) Feedback

Answer: a

110.Compared with installed software, SaaS updates are:

a) Done by each customer manually   b) Applied centrally by the provider   c) Impossible   d) Yearly only

Answer: b

111.'Multi-tenant' SaaS architecture means:

a) Many offices   b) One software instance securely serving many customer organisations   c) Multiple passwords   d) Many servers per user

Answer: b

112.'Cloud' computing means:

a) Weather software   b) Servers and software accessed over the internet   c) Offline storage   d) A type of laptop

Answer: b

113.When a subscriber cancels their subscription, it counts as:

a) Upsell   b) Churn   c) Conversion   d) Renewal

Answer: b

114.The main goal of onboarding is to:

a) Collect documents   b) Get the customer to first value as quickly as possible   c) Delay usage   d) Increase tickets

Answer: b

115.A 'beta' version is:

a) The final version   b) A pre-release version for testing and feedback   c) A paid add-on   d) An outdated version

Answer: b

116.A bug is ______; a feature request is ______.

a) a defect / a new capability the user wants   b) a discount / a complaint   c) a virus / a bill   d) hardware / software

Answer: a

117.99.9% uptime allows roughly how much downtime per year?

a) About 9 hours   b) About 9 days   c) Zero   d) About 90 hours

Answer: a

118.Regular data backups mainly protect against:

a) Slow typing   b) Data loss from failures, mistakes or ransomware   c) Higher salaries   d) Marketing costs

Answer: b

119.'Integration' between two software products means:

a) Merging companies   b) Connecting them so data flows between them   c) Deleting one   d) Printing both

Answer: b

120.User roles and permissions are used to:

a) Decorate profiles   b) Control who can access and change what   c) Slow the system   d) Track attendance

Answer: b

121.A free trial period exists to:

a) Let customers experience value before paying   b) Give software away forever   c) Collect fines   d) Test the internet

Answer: a

122.ARPU stands for:

a) Annual Rate Per Unit   b) Average Revenue Per User   c) Automatic Renewal Policy Update   d) Advanced Reporting Platform Utility

Answer: b

123.'Scalability' means the system can:

a) Be weighed   b) Handle growth in users and data smoothly   c) Only shrink   d) Work offline only

Answer: b

124.A dashboard is:

a) A car part only   b) A visual summary of key data and metrics   c) A password list   d) A legal document

Answer: b

125.A high renewal rate indicates:

a) Poor product   b) Strong customer retention and satisfaction   c) High churn   d) Billing errors

Answer: b

Digital Marketing

126.SEO traffic is:

a) Paid   b) Organic (unpaid)   c) Offline   d) Illegal

Answer: b

127.CTR is calculated as:

a) Clicks ÷ Impressions   b) Impressions ÷ Clicks   c) Sales ÷ Leads   d) Likes ÷ Shares

Answer: a

128.An ad shown once counts as one:

a) Conversion   b) Impression   c) Lead   d) Bounce

Answer: b

129.For B2B software marketing, the most suitable platform is usually:

a) LinkedIn   b) Snapchat   c) Tinder   d) Pinterest

Answer: a

130.A landing page is designed for:

a) Many unrelated topics   b) One focused action such as booking a demo   c) Internal HR use   d) Legal notices

Answer: b

131.PPC means the advertiser pays per:

a) Post   b) Click   c) Customer complaint   d) Page printed

Answer: b

132.CPL measures cost per:

a) Like   b) Lead   c) Login   d) Litre

Answer: b

133.Content marketing works mainly by:

a) Interrupting users with pop-ups   b) Attracting customers with useful content   c) Buying email lists   d) Spamming groups

Answer: b

134.A "conversion" occurs when a visitor:

a) Sees the ad   b) Completes the intended goal (signup/purchase/demo)   c) Closes the tab   d) Complains

Answer: b

135.ROAS measures return on:

a) Assets   b) Ad spend   c) Attendance   d) Accommodation

Answer: b

136.'Organic' reach refers to:

a) Food ads   b) Unpaid visibility earned through content and search   c) Paid ads only   d) Print media

Answer: b

137.A hashtag (#) is used to:

a) Hide posts   b) Group and discover posts on a topic   c) Encrypt messages   d) Pay for ads

Answer: b

138.A/B testing means:

a) Testing alphabets   b) Comparing two versions to see which performs better   c) Grading employees   d) Blood testing

Answer: b

139.A high bounce rate on a webpage suggests:

a) Visitors leave quickly without engaging   b) Great engagement   c) More sales   d) Faster servers

Answer: a

140.Email 'open rate' measures:

a) Emails sent   b) Percentage of recipients who opened the email   c) Attachments size   d) Spam count

Answer: b

141.A lead magnet is:

a) A magnet toy   b) A free resource offered in exchange for contact details   c) A paid ad   d) A billing tool

Answer: b

142.Retargeting shows ads to:

a) Random strangers   b) People who previously visited your website   c) Employees   d) Competitors only

Answer: b

143.Influencer marketing uses:

a) Government notices   b) Trusted creators to promote products to their audience   c) Only newspapers   d) Cold calls

Answer: b

144.A Google Business Profile mainly improves:

a) Local search visibility on Google and Maps   b) Employee attendance   c) Server speed   d) Print circulation

Answer: a

145.In SEO, a 'keyword' is:

a) A password   b) The word/phrase people search that you want to rank for   c) A hardware key   d) A legal term

Answer: b

146.Sending unsolicited bulk emails mainly damages:

a) Nothing   b) Your sender reputation and deliverability   c) The recipient's phone   d) Google Maps

Answer: b

147.Which is a call-to-action (CTA)?

a) 'Book a free demo'   b) A company address   c) A copyright line   d) A password

Answer: a

148.'Engagement' on social media includes:

a) Likes, comments and shares   b) Server uptime   c) Salary data   d) Fuel bills

Answer: a

149.A webinar is:

a) A web browser   b) An online seminar often used to generate B2B leads   c) A virus   d) A payment app

Answer: b

150.Tracking links (UTM parameters) help marketers:

a) Hide campaigns   b) Measure which campaign or source brought each visitor   c) Encrypt emails   d) Reduce taxes

Answer: b

Artificial Intelligence

151.Machine learning systems improve by:

a) Manual reprogramming for every case   b) Learning patterns from data   c) Faster processors alone   d) Larger monitors

Answer: b

152.LLM stands for:

a) Large Language Model   b) Logistics Load Manager   c) Low Latency Machine   d) Linear Learning Method

Answer: a

153.AI that creates new text or images is called:

a) Predictive maintenance   b) Generative AI   c) Robotics   d) Blockchain

Answer: b

154.An AI "agent" is distinguished by its ability to:

a) Only chat   b) Plan and take multi-step actions toward a goal   c) Store files   d) Print documents

Answer: b

155.When AI confidently states false information, it is called:

a) Encryption   b) Hallucination   c) Compression   d) Buffering

Answer: b

156.In logistics, AI route optimisation aims to:

a) Increase fuel use   b) Choose faster/cheaper delivery routes   c) Replace all documentation laws   d) Hide shipments

Answer: b

157.The instruction you give a generative AI tool is a:

a) Prompt   b) Patch   c) Pixel   d) Protocol

Answer: a

158.Before sending an AI-drafted reply to a customer, an employee must:

a) Send immediately to save time   b) Verify facts and accuracy   c) Delete it   d) Forward to the vendor

Answer: b

159.Pasting confidential customer data into an unauthorised AI tool is:

a) Encouraged   b) A data-security violation   c) Required   d) Harmless

Answer: b

160.Predicting shipment arrival time from traffic and history is called:

a) Predictive ETA   b) Cold chain   c) Detention   d) Freemium

Answer: a

161.'Training data' is:

a) Gym schedules   b) The examples an AI system learns patterns from   c) Employee records   d) A user manual

Answer: b

162.Chatbots deliver the most value on:

a) Rare legal disputes   b) Repetitive, frequently asked questions   c) Salary negotiations   d) Board meetings

Answer: b

163.OCR technology is used to:

a) Read text from images and scanned documents   b) Cool servers   c) Track vehicles   d) Print faster

Answer: a

164.AI bias most commonly comes from:

a) Electricity   b) Biased or unrepresentative training data   c) Fast internet   d) Large screens

Answer: b

165.'Human-in-the-loop' means:

a) A human reviews or approves important AI decisions   b) Humans are removed entirely   c) A fitness program   d) A phone plan

Answer: a

166.Converting spoken words into written text is:

a) Speech-to-text   b) Text-to-image   c) Encryption   d) Compression

Answer: a

167.'Customers who bought X also bought Y' is an example of:

a) A recommendation system   b) A firewall   c) A spreadsheet   d) Blockchain

Answer: a

168.Today's AI systems:

a) Are always 100% accurate   b) Can make mistakes and must be verified for important decisions   c) Never need data   d) Understand feelings perfectly

Answer: b

169.Computer vision is AI that:

a) Repairs monitors   b) Interprets images and video   c) Writes poems only   d) Manages payroll

Answer: b

170.AI demand forecasting mainly relies on:

a) Astrology   b) Historical data and detected patterns   c) Random guessing   d) Customer names

Answer: b

171.A key benefit of automating repetitive tasks is:

a) Employees can focus on higher-value work   b) More paperwork   c) Slower service   d) Higher error rates

Answer: a

172.Before using an AI-generated answer with a customer, you must:

a) Send it instantly   b) Verify facts because AI can hallucinate   c) Translate to Latin   d) Print it

Answer: b

173.NLP stands for:

a) National Logistics Program   b) Natural Language Processing   c) New Legal Policy   d) Network Level Protocol

Answer: b

174.Two major ethical concerns with AI are:

a) Privacy and bias   b) Colour and font   c) Speed and size   d) Weather and traffic

Answer: a

175.A clear, specific prompt generally produces:

a) Worse output   b) Better, more relevant AI output   c) No output   d) Slower internet

Answer: b

Cyber Security

176.Fraudulent emails designed to steal passwords are called:

a) Phishing   b) Farming   c) Formatting   d) Forwarding

Answer: a

177.2FA/MFA adds security by requiring:

a) Two passwords   b) A second proof like an OTP or authenticator app   c) Two email IDs   d) Longer usernames

Answer: b

178.Malware that locks data and demands payment is:

a) Spyware   b) Ransomware   c) Freeware   d) Firmware

Answer: b

179.A caller claiming to be "from IT" asks for your OTP. You should:

a) Share it — IT is trusted   b) Never share it and report the call   c) Share half of it   d) Text it later

Answer: b

180.Manipulating people rather than machines to gain access is:

a) Social engineering   b) Software engineering   c) Reverse logistics   d) Load balancing

Answer: a

181.Phishing via SMS is called:

a) Vishing   b) Smishing   c) Splashing   d) Streaming

Answer: b

182.A strong password practice is:

a) Same password everywhere   b) Name + birth year   c) Long unique passwords with a password manager   d) Writing it on the desk

Answer: c

183.If you clicked a suspicious link by mistake, you should:

a) Hide it to avoid trouble   b) Report it to IT/security immediately   c) Restart and forget   d) Email the link to colleagues to check

Answer: b

184.Working on confidential files over public Wi-Fi should be done:

a) Freely   b) Only with a VPN/authorised connection   c) Only after 6 PM   d) On someone else's laptop

Answer: b

185.The most common cause of company data breaches is:

a) Earthquakes   b) Phishing/human error   c) Printer failure   d) Power cuts

Answer: b

186.The padlock and https in a browser indicate:

a) A locked account   b) An encrypted connection to the site   c) A paid website   d) Government approval

Answer: b

187.Installing software updates promptly matters because they:

a) Change wallpapers   b) Patch known security vulnerabilities   c) Delete files   d) Slow the internet

Answer: b

188.Watching someone type their password or PIN is called:

a) Shoulder surfing   b) Cloud surfing   c) Screen saving   d) Ghosting

Answer: a

189.A clean desk policy requires:

a) Daily dusting only   b) No sensitive documents or passwords left visible   c) Empty drawers   d) No computers

Answer: b

190.You find an unknown USB drive in the parking lot. You should:

a) Plug it in to check the owner   b) Never plug it in; hand it to IT/security   c) Take it home   d) Format and use it

Answer: b

191.Information marked 'Confidential' should be:

a) Posted on social media   b) Shared only with authorised people on a need-to-know basis   c) Emailed to everyone   d) Printed publicly

Answer: b

192.Reliable backups are a key defence against:

a) Ransomware and data loss   b) Traffic jams   c) Late salaries   d) Power bills

Answer: a

193.Sharing your password with your manager is:

a) Allowed for seniors   b) Still against security policy; access should be granted properly   c) Mandatory   d) Safe on Fridays

Answer: b

194.A firewall's job is to:

a) Cool the server room   b) Filter network traffic and block unauthorised access   c) Store passwords   d) Print securely

Answer: b

195.You receive an unexpected email with an .exe attachment. You should:

a) Open it quickly   b) Not open it and report it to IT   c) Forward to friends   d) Reply asking who they are

Answer: b

196.After using a shared or public computer, always:

a) Leave accounts logged in   b) Log out of all accounts   c) Save passwords in the browser   d) Restart only

Answer: b

197.A VPN is used to:

a) Increase font size   b) Create a secure encrypted connection over the internet   c) Block salaries   d) Charge phones

Answer: b

198.Following an employee through a secure door without your own access is called:

a) Tailgating   b) Carpooling   c) Onboarding   d) Escorting

Answer: a

199.Security incidents should be reported:

a) At month end   b) Immediately   c) Only if data is lost   d) Never

Answer: b

200.Personal data of Indian customers is protected under the:

a) Motor Vehicles Act   b) Digital Personal Data Protection Act, 2023   c) Stamp Act   d) Factories Act

Answer: b

Logistics

201.The sender of goods is the:

a) Consignee   b) Consignor   c) Carrier   d) Broker

Answer: b

202.FTL stands for:

a) Full Truck Load   b) Fast Transit Line   c) Freight Tax Levy   d) Final Transport Leg

Answer: a

203.Under GST, an e-way bill is generally required for goods movement above:

a) ₹5,000   b) ₹50,000   c) ₹5,00,000   d) No limit

Answer: b

204.POD stands for:

a) Point of Dispatch   b) Proof of Delivery   c) Price on Demand   d) Parcel over Distance

Answer: b

205.The usually costliest leg of delivery is:

a) First mile   b) Line haul   c) Last mile   d) Warehousing

Answer: c

206.Outsourcing transport and warehousing to a specialist is:

a) 3PL   b) B2C   c) OTP   d) JIT

Answer: a

207.FIFO inventory is essential for:

a) Steel rods   b) Perishable goods   c) Cement   d) Furniture

Answer: b

208.Small demand changes causing bigger swings up the supply chain is the:

a) Domino effect   b) Bullwhip effect   c) Ripple discount   d) Cold chain

Answer: b

209.OTIF measures deliveries that are:

a) On-Time and In-Full   b) Overweight and Taxed   c) Outsourced and Insured   d) Ordered and Invoiced

Answer: a

210.Returns flowing from customer back to seller are called:

a) Forward logistics   b) Reverse logistics   c) Line haul   d) Demurrage

Answer: b

211.The party who receives the goods is the:

a) Consignor   b) Consignee   c) Carrier   d) Forwarder

Answer: b

212.The transport document for sea cargo is the:

a) Lorry Receipt   b) Bill of Lading   c) Airway Bill   d) E-way bill

Answer: b

213.The transport document for air cargo is the:

a) Airway Bill   b) Bill of Lading   c) POD   d) LR copy

Answer: a

214.In a hub-and-spoke model, shipments are:

a) Sent directly point-to-point only   b) Consolidated at central hubs and distributed via spokes   c) Never sorted   d) Sent by sea only

Answer: b

215.'Transit time' is:

a) Loading time only   b) The time goods take from pickup to delivery   c) Office hours   d) Toll waiting time

Answer: b

216.'Freight' means:

a) The vehicle   b) The charge for transporting goods   c) The driver   d) The warehouse

Answer: b

217.ODC in trucking stands for:

a) Over Dimensional Cargo   b) Online Delivery Charge   c) Origin Destination Code   d) Open Door Container

Answer: a

218.GPS stands for:

a) General Parcel Service   b) Global Positioning System   c) Goods Protection Scheme   d) Grand Prix Shipping

Answer: b

219.A 'fleet' is:

a) A group of vehicles operated together   b) A type of road   c) A tax   d) A container seal

Answer: a

220.'Empty running' refers to a vehicle:

a) Out of fuel   b) Moving without any load, earning nothing   c) Speeding   d) Parked overnight

Answer: b

221.Reducing vehicle waiting time at a warehouse improves:

a) Vehicle turnaround time (TAT)   b) Fuel prices   c) Toll rates   d) Rainfall

Answer: a

222.Cross-docking means:

a) Storing goods for months   b) Transferring goods directly from inbound to outbound vehicles with little or no storage   c) Repairing docks   d) Weighing trucks

Answer: b

223.A 'milk run' is:

a) A dairy delivery only   b) One route with multiple scheduled pickups/drops   c) An express train   d) A driver's break

Answer: b

224.India's National Logistics Policy was launched in:

a) 2010   b) 2022   c) 1995   d) 2030

Answer: b

225.PM Gati Shakti is a programme for:

a) Integrated multi-modal infrastructure planning   b) Sports training   c) Tax collection   d) Election management

Answer: a

226.FASTag is used for:

a) Electronic toll payment   b) Fuel discounts   c) Driver licences   d) Vehicle insurance

Answer: a

227.Standard shipping container lengths are:

a) 20 ft and 40 ft   b) 5 ft and 10 ft   c) 100 ft and 200 ft   d) 2 ft and 4 ft

Answer: a

228.Perishable goods on the road require:

a) Open trucks   b) Refrigerated (reefer) vehicles / cold chain   c) Extra speed only   d) No documents

Answer: b

229.Overloading a truck beyond permitted weight is:

a) Smart cost saving   b) Illegal and unsafe   c) Encouraged   d) Tax free

Answer: b

230.Delivering a parcel to the customer's doorstep is part of:

a) First mile   b) Line haul   c) Last mile   d) Reverse auction

Answer: c

Supply Chain

231.Procurement is the function of:

a) Selling products   b) Sourcing and buying materials and services   c) Driving trucks   d) Auditing accounts

Answer: b

232.Lead time is measured from:

a) Order placement to order receipt   b) Lunch to dinner   c) Invoice to payment   d) Hiring to joining

Answer: a

233.Safety stock exists to protect against:

a) Theft only   b) Demand spikes and supply delays   c) Rain   d) Audits

Answer: b

234.The main risk of Just-in-Time inventory is:

a) Too much storage cost   b) High vulnerability to supply disruption   c) Slow computers   d) Extra staff

Answer: b

235.SKU stands for:

a) Stock Keeping Unit   b) Sales Kit Update   c) Standard Kilogram Unit   d) Supply Key User

Answer: a

236.Inventory carrying cost includes:

a) Storage, insurance and blocked capital   b) Only fuel   c) Only salaries   d) Marketing spend

Answer: a

237.Demand forecasting mainly helps to:

a) Plan inventory, vehicles and staffing   b) Decorate warehouses   c) Avoid GST   d) Set office timings

Answer: a

238.Suppliers are typically evaluated on:

a) Quality, cost and delivery reliability   b) Office size   c) Logo design   d) Number of emails

Answer: a

239.'Picking' in a warehouse means:

a) Choosing employees   b) Collecting items from storage to fulfil an order   c) Cleaning shelves   d) Painting racks

Answer: b

240.A stockout results in:

a) Lost sales and unhappy customers   b) Higher inventory   c) More storage cost   d) Better margins

Answer: a

241.A higher inventory turnover ratio generally indicates:

a) Dead stock   b) Efficient use of inventory   c) Overstocking   d) Losses

Answer: b

242.Which product strictly requires a cold chain?

a) Steel pipes   b) Vaccines   c) Books   d) Tyres

Answer: b

243.A distribution centre primarily:

a) Manufactures goods   b) Receives, stores briefly and ships goods to customers/stores   c) Prints money   d) Trains drivers

Answer: b

244.An example of reverse logistics is:

a) A customer returning a defective product   b) Faster delivery   c) Bulk buying   d) Export shipping

Answer: a

245.OTIF combines which two measures?

a) On-Time and In-Full   b) Order Total and Invoice Final   c) Origin Tax and Import Fee   d) Output Target and Input Forecast

Answer: a

Corporate & BD

246.SWOT's "O" refers to factors that are:

a) Internal strengths   b) External opportunities   c) Office rules   d) Operational costs

Answer: b

247.Sales closes today's deal; business development mainly builds:

a) Office space   b) Long-term markets, partnerships and pipeline   c) Payroll   d) Vehicles

Answer: b

248.B2B sales cycles compared to B2C are usually:

a) Shorter with one decision-maker   b) Longer with multiple decision-makers   c) Identical   d) Illegal

Answer: b

249.TAM–SAM–SOM describes:

a) Market sizes   b) Tax slabs   c) Truck categories   d) Training modules

Answer: a

250."If it's not in the CRM, it didn't happen" emphasises:

a) Recording every customer interaction   b) Avoiding software   c) Verbal-only deals   d) Deleting old leads

Answer: a

251.You'll be 20 minutes late to a client meeting. You should:

a) Arrive silently late   b) Cancel without notice   c) Inform the client in advance with a new ETA   d) Send a junior instead secretly

Answer: c

252.The POSH Act, 2013 protects against:

a) Late salaries   b) Sexual harassment at the workplace   c) Traffic fines   d) Data theft

Answer: b

253.Good feedback is directed at:

a) The person's character   b) The work and behaviour, with specifics   c) Their family   d) Their salary

Answer: b

254.In the Eisenhower matrix, tasks are prioritised by:

a) Alphabetical order   b) Urgency and importance   c) Cost only   d) Seniority of requester

Answer: b

255.A project is slipping behind schedule. The professional response is to:

a) Hide it until the deadline   b) Escalate early with a recovery plan   c) Blame a teammate   d) Resign

Answer: b

Aptitude

256.A truck covers 240 km in 4 hours. Average speed?

a) 50 km/h   b) 60 km/h   c) 70 km/h   d) 80 km/h

Answer: b — 240 ÷ 4 = 60.

257.A subscription costs ₹2,000/month. Annual plan gives 15% off. Annual cost?

a) ₹20,400   b) ₹21,600   c) ₹22,800   d) ₹24,000

Answer: a — 24,000 × 0.85 = 20,400.

258.Out of 500 shipments, 35 were delayed. Delay percentage?

a) 5%   b) 7%   c) 9%   d) 35%

Answer: b — 35/500 × 100 = 7%.

259.Freight is ₹8/kg for the first 100 kg and ₹6/kg beyond. Cost for 150 kg?

a) ₹1,000   b) ₹1,100   c) ₹1,200   d) ₹1,300

Answer: b — 800 + 300 = 1,100.

260.Revenue grew from ₹4 lakh to ₹5 lakh. Growth %?

a) 20%   b) 25%   c) 30%   d) 15%

Answer: b — 1/4 × 100 = 25%.

261.A team answers 45 tickets/day. Tickets in a 6-day week?

a) 240   b) 260   c) 270   d) 280

Answer: c

262.GST at 18% on ₹5,000 =

a) ₹800   b) ₹850   c) ₹900   d) ₹950

Answer: c

263.Ratio of loaded to empty trips is 4:1. Out of 60 trips, empty trips =

a) 10   b) 12   c) 15   d) 20

Answer: b — 60 × 1/5 = 12.

264.A 90-minute exam has 100 questions. Average time per question ≈

a) 36 sec   b) 45 sec   c) 54 sec   d) 60 sec

Answer: c — 5,400 ÷ 100 = 54 sec.

265.CAC is ₹3,000 and LTV is ₹12,000. LTV:CAC ratio =

a) 2:1   b) 3:1   c) 4:1   d) 6:1

Answer: c

266.15% of 200 =

a) 25   b) 30   c) 35   d) 40

Answer: b — 200 x 0.15 = 30

267.Simple interest on Rs 10,000 at 6% per annum for 2 years =

a) Rs 600   b) Rs 1,200   c) Rs 1,600   d) Rs 2,000

Answer: b — 10000 x 6% x 2

268.Average of 10, 20, 30, 40, 50 =

a) 25   b) 30   c) 35   d) 40

Answer: b

269.A truck at 45 km/h travels for 4 hours. Distance =

a) 160 km   b) 170 km   c) 180 km   d) 200 km

Answer: c

270.Cost price Rs 400, selling price Rs 500. Profit % =

a) 20%   b) 25%   c) 30%   d) 15%

Answer: b — 100/400 x 100

271.Time to cover 300 km at 50 km/h =

a) 5 hours   b) 6 hours   c) 7 hours   d) 8 hours

Answer: b

272.3 workers finish a job in 6 days. 6 workers (same rate) will take:

a) 2 days   b) 3 days   c) 4 days   d) 12 days

Answer: b

273.A van gives 12 km per litre. Fuel needed for 180 km =

a) 12 litres   b) 15 litres   c) 18 litres   d) 20 litres

Answer: b

274.20% discount on Rs 2,500 gives a final price of:

a) Rs 2,000   b) Rs 2,100   c) Rs 2,200   d) Rs 2,300

Answer: a

275.0.25 as a fraction =

a) 1/2   b) 1/3   c) 1/4   d) 1/5

Answer: c

276.To pass a 100-question exam at 70%, minimum correct answers =

a) 60   b) 65   c) 70   d) 75

Answer: c

277.Divide 250 in the ratio 2:3. The smaller share =

a) 100   b) 110   c) 125   d) 150

Answer: a

278.Increase from 50 to 65 is a rise of:

a) 25%   b) 30%   c) 35%   d) 15%

Answer: b — 15/50 x 100

279.5 dozen parcels =

a) 50   b) 55   c) 60   d) 65

Answer: c

280.A bill of Rs 1,180 includes 18% GST. The base amount =

a) Rs 1,000   b) Rs 980   c) Rs 1,062   d) Rs 1,100

Answer: a — 1180/1.18

Reasoning

281.Find the next number: 3, 6, 12, 24, __

a) 36   b) 40   c) 48   d) 60

Answer: c — each term doubles.

282.TRUCK is coded as USVDL (each letter +1). How is CARGO coded?

a) DBSHP   b) DBTHP   c) DCSHP   d) DBSHQ

Answer: a

283.All SaaS products are software. Movezle's platform is a SaaS product. Therefore:

a) It may be software   b) It is software   c) It is hardware   d) Cannot say

Answer: b

284.Odd one out:

a) Road   b) Rail   c) Sea   d) Warehouse

Answer: d — others are transport modes.

285.Delivery is Pune → Nashik → Indore → Bhopal. Third stop from origin?

a) Nashik   b) Indore   c) Bhopal   d) Pune

Answer: b

286.Next in series: A, C, F, J, __ (gaps +2, +3, +4, +5)

a) N   b) O   c) M   d) P

Answer: b

287.If Monday is the 2nd of the month, the 15th falls on:

a) Saturday   b) Sunday   c) Monday   d) Tuesday

Answer: b — 2, 9, 16 are Mondays, so 15 is Sunday.

288.Driver A is faster than B; B is faster than C. Slowest?

a) A   b) B   c) C   d) Cannot say

Answer: c

289.Complete the pair — Consignor : Sends :: Consignee : __

a) Drives   b) Receives   c) Insures   d) Bills

Answer: b

290.Next number: 2, 5, 10, 17, 26, __ (differences 3,5,7,9,11)

a) 35   b) 36   c) 37   d) 39

Answer: c

291.Next in the series 1, 4, 9, 16, __

a) 20   b) 25   c) 30   d) 36

Answer: b — Perfect squares

292.Odd one out:

a) Consignor   b) Consignee   c) Carrier   d) Invoice

Answer: d — Others are parties to transport

293.You face north and turn right. You now face:

a) South   b) East   c) West   d) North

Answer: b

294.If DELHI is coded as EFMIJ (+1 each letter), MUMBAI is coded as:

a) NVNCBJ   b) NVMCBJ   c) MVNCBJ   d) NUNCBJ

Answer: a

295.Your father's brother is your:

a) Cousin   b) Uncle   c) Nephew   d) Grandfather

Answer: b

296.Next in the series Z, X, V, T, __

a) S   b) R   c) Q   d) P

Answer: b — Every second letter backwards

297.All drivers wear seatbelts. Ram is a driver. Therefore Ram:

a) May wear a seatbelt   b) Wears a seatbelt   c) Owns a truck   d) Cannot say

Answer: b

298.The angle between clock hands at exactly 3:00 =

a) 60 degrees   b) 90 degrees   c) 120 degrees   d) 180 degrees

Answer: b

299.Odd one out:

a) SEO   b) PPC   c) CTR   d) GPS

Answer: d — GPS is navigation, not marketing

300.Warehouse : Storage :: Truck : __

a) Fuel   b) Transport   c) Driver   d) Toll

Answer: b

18
Part G · Working at Movezle

Company Policies

Study time 15 minExam weight ~3 Q

The following summarises standard policies; the full policy documents provided at joining always prevail. [Founder to review and insert actual figures/timings]

19
Part G · Working at Movezle

Employee Code of Conduct

Study time 15 minExam weight ~3 Q
  1. Act with honesty and integrity in every transaction, record and conversation.
  2. Protect confidential information — customer data, pricing, source code, business plans — during and after employment.
  3. Zero tolerance for bribery, fraud, harassment, discrimination and intoxication at work.
  4. Follow all applicable laws: GST and e-way bill compliance, road-safety norms, data-protection rules, POSH Act.
  5. Use company assets, funds and time responsibly; personal expense claims must be genuine.
  6. Avoid and disclose conflicts of interest, including outside employment with competitors.
  7. Speak respectfully with customers, drivers, vendors and colleagues — everyone in the chain deserves dignity.
  8. Report violations promptly; good-faith whistleblowers are protected from retaliation.
  9. Do not make public statements or social-media posts on the company's behalf without authorisation.
  10. Violations may lead to disciplinary action up to termination and legal proceedings.
20
Part G · Assessment

Final Assessment & Selection Process

Duration 90 minPass 70%

The complete selection journey

  1. Apply online
  2. Prepare using the free syllabus or this optional handbook
  3. Written examination — 100 MCQs · 90 minutes · pass 70% · no negative marking
  4. AI-based answer verification, reviewed by HR
  5. HR discussion (see Chapter 15)
  6. Final selection & offer letter
  7. Joining and documentation
  8. Reimbursement of handbook cost, travel, food and accommodation — subject to original bills and company policy

Eligibility recap

CriterionRequirement
Minimum age18 years (no upper limit)
GenderMale / Female / Other — all welcome
EducationNo degree required
ExperienceFreshers and experienced candidates
AttitudePassion to learn, good character, willingness to build a career

Declaration

Movezle Technologies Pvt. Ltd. is an Equal Opportunity Employer. Selection is based solely on examination performance, skills, attitude and company requirements. Purchase of this handbook is optional and does not influence selection. All reimbursements are subject to successful joining, verification of original invoices, and company reimbursement policy.

© 2026 Movezle Technologies Pvt. Ltd. · First Edition · All content original. [Insert: registered office, CIN, official website & HR email]