Shipping & Tracking Terms

These terms cover how shipments are handled and how GPS tracking works across the Movezle Platform, the Aurvitruck app and connected devices.

1. Verified operators

Every driver and fleet partner is identity- and KYC-verified before they can accept trips. Trips are actively monitored from pickup through to delivery.

2. Live GPS tracking

• Vehicles are GPS-enabled so you can follow your shipment in real time within the app.
• You can share a live tracking link with colleagues or customers for better coordination.
• Delivery estimates update through the journey; they are indicative and can change with road, weather or operational conditions.

3. Documentation

• An e-bilty (consignment note) is generated for each booking.
• Proof of Delivery (POD) is available in the app once goods are delivered.
• GST invoices are provided digitally and shared to your registered WhatsApp number.

4. Coverage and reach

The network serves a wide range of PIN codes across the country, with door-to-door movement on major and regional routes. Serviceability for a specific lane is shown at the time of booking.

5. Delivery and handover

Goods are handed over at the drop location to the consignee or an authorised representative. Please ensure someone is available to receive and acknowledge the delivery.

6. Restricted goods

Certain goods cannot be carried, including oil and flammable liquids, perishables, biohazardous material and nuclear or radioactive waste. Accurate declaration of goods is your responsibility.

7. Data from tracking

Location and trip data are used to operate tracking, improve safety and support billing and dispute resolution, in line with our Privacy Policy.

8. Support

Use the in-app "Call Driver" option to reach your driver, or raise a ticket in the Support section for any shipment concern.